Privacy Policy

Lami Beauty Shop, the owner and administrator of the website https://lamibeautyshop.com and  https://lamibeauty.com (hereinafter referred to as "we" or "Lami Beauty Shop"), declares that all personal data (hereinafter referred to as "data") is considered strictly confidential and is processed in accordance with applicable data protection laws.

Your privacy and personal data security are our top priorities. We are committed to protecting your data and ensuring transparency in how we collect, use, and share it. This Privacy Policy (hereinafter referred to as the "Policy") explains what personal data we collect, how we process it, for what purposes, how long we retain it, and with whom we may share it. The Policy also informs you about your rights regarding the processing of your personal data.

1. What Personal Data Do We Process?

When you use our online store Lami Beauty Shop, we may process various types of your personal data.

1.1. When Making a Purchase

To process your order and ensure delivery, we collect the following data:

  • Identification Data – Name, surname, company name (if applicable), company registration number, and VAT number.
  • Contact Information – Email address, delivery and billing address, phone number, and payment details.
  • Order Information – Details about purchased products and order history.

1.2. When Registering an Account

If you create an account on our website, we process the following data:

  • Identification and Contact Information – Name, surname, email address, and phone number.
  • Login Information – Username and password (your password is encrypted and not visible to us).
  • Purchase History – Orders, saved delivery addresses, and payment methods.

1.3. When Subscribing to Our Newsletters

If you subscribe to receive our newsletters and promotional offers, we process:

  • Identification Data – Name and email address.
  • Demographic Data – Preferred language, gender (if provided), and interests.
  • Communication Channels – Emails, SMS messages, and mobile app notifications.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email footer or adjusting your account settings.

1.4. When Visiting Our Website

When you browse our website, we automatically collect certain information:

  • Technical Data – IP address, browser type and version, operating system, screen resolution.
  • Browsing Behavior – Pages visited, time spent on the site, links clicked.

We use cookies and similar tracking technologies to improve website performance and personalize content. See Section 6 for more details.

2. Why Do We Process Your Personal Data?

We process your personal data for the following purposes:

  1. Order Fulfillment – Processing orders, shipping, and customer support.
  2. Legal Compliance – Issuing invoices, tax reporting, and consumer protection.
  3. Marketing & Promotions – Sending personalized offers and advertisements (with your consent).
  4. Security & Website Improvement – Fraud prevention and improving user experience.

3. How Long Do We Retain Your Data?

  • Order-related data is stored for 10 years for accounting purposes.
  • Customer account data is stored as long as the account is active.
  • Marketing consent is valid for 4 years or until withdrawn.
  • Cookie data is retained for up to 1 year.

4. Who Do We Share Your Personal Data With?

We may share your personal data with:

  • Shipping Partners – To facilitate order delivery (e.g., DHL, Latvian Post).
  • Payment Providers – For processing payments (e.g., PayPal, Paysera).
  • Marketing Platforms – For targeted advertisements and promotions.

Your data will not be shared with third parties without your consent, except where legally required.

5. What Are Your Rights?

You have the right to:

  • Access Your Data – Request information about what data we hold about you.
  • Correct or Update Data – Request changes to inaccurate or incomplete information.
  • Request Data Deletion – Ask us to delete your personal data if it is no longer needed.
  • Object to Data Processing – Opt out of marketing communications.
  • Request Data Portability – Receive your data in a structured format.

You can send your requests via email to [email protected].

6. Cookies & Tracking Technologies

We use cookies to ensure our website functions properly and to personalize content and advertisements. You can manage cookie settings in your browser or visit https://www.youronlinechoices.com.

7. How to Contact Us?

If you have any questions regarding your personal data, please contact us:
📧 Email: [email protected]
📍 Address: Vīlandes 12, Rīga LV-1010, Latvia

We will respond to your inquiry within 30 days.


Terms and Conditions

1. General Provisions

i. These Terms and Conditions govern the relationship between SIA "LAMI ACADEMY", registration number 40203052350, address Vīlandes 12, Rīga, LV-1010, Latvia, email [email protected] (hereinafter referred to as “We”, “Our company”, “Seller”), operating as the online store https://lamibeautyshop.com, and the customer (hereinafter referred to as “You”, “Buyer”).

ii. These Terms apply to all our customers, regardless of whether they are registered users or making a one-time purchase as a guest.

iii. The Terms define the rules for purchasing products from our online store, ordering, payment and delivery terms, as well as conditions regarding the right of withdrawal, product returns, and complaint handling.

2. Conclusion of a Purchase Agreement

i. A purchase agreement between You and Our company is concluded remotely through the online store https://lamibeautyshop.com.

ii. When placing an order, it is considered an offer to enter into a purchase agreement. The order is confirmed once You receive an email confirming order acceptance and product shipment.

iii. The Buyer agrees that products will be delivered at the price indicated at the time of order and following the selected delivery method.

iv. The Seller reserves the right to refuse an order in case of technical errors, stock unavailability, or reasonable suspicion of fraudulent activity.

3. Right of Withdrawal and Product Returns

i. The Buyer has the right to withdraw from the purchase within 14 days of receiving the goods without providing any reason, in accordance with the Consumer Rights Protection Law of Latvia.

ii. To exercise the right of withdrawal, the Buyer must submit a written notice to [email protected], specifying order details and the reason for the return (optional).

iii. The returned products must be sent back within 14 days from the withdrawal request. The product must be unused, in its original packaging, and with all labels intact.

iv. The refund will be issued using the same payment method used for the purchase within 14 days after receiving and inspecting the returned goods.

v. Products that cannot be returned due to hygiene reasons once opened (e.g., opened cosmetics, items in direct contact with the skin) are not eligible for return.

vi. The Buyer is responsible for the return shipping costs unless the product is defective or delivered incorrectly.

4. Complaints and Warranty

i. If the delivered product is defective or incorrect, the Buyer must immediately, but no later than 2 days after receiving the goods, contact the Seller via email at [email protected], providing the order number and photos of the defective item.

ii. The warranty period for products is 2 years, unless stated otherwise in the product description.

iii. If the complaint is justified, the Buyer may request a repair, replacement, or refund.

iv. Complaints are processed within 30 days from the date of receipt.

5. Payment and Delivery Terms

i. Orders can be paid for using PayPal, credit/debit cards, bank transfer, or other payment methods available at https://lamibeautyshop.com.

ii. Delivery methods and costs are indicated in our online store. Orders are typically delivered within 2–5 business days, depending on the selected shipping method and delivery country.

iii. The Seller is not responsible for delivery delays caused by the courier service.

6. Discounts and Promotions

i. The Seller offers various discounts, gift cards, and promotions. The terms of these offers are specified in each specific promotion.

ii. Unless stated otherwise, each discount can be used only once, and different discounts cannot be combined.

iii. If the value of a gift card exceeds the order amount, the remaining balance is not refundable.

7. Dispute Resolution and Legal Provisions

i. In case of disputes, the Buyer may contact the Latvian Consumer Rights Protection Centre (PTAC) or use the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/).

ii. All disputes are resolved in accordance with the laws of the Republic of Latvia.

iii. By placing an order, the Buyer agrees to these Terms and Conditions and confirms that the provided information is accurate.


Complaints policy

At Lami Beauty Shop, we strive to ensure that every product you receive meets the highest standards. However, if you encounter any issues, rest assured that we will resolve them promptly and to your satisfaction. Our priority is to address complaints as quickly as possible, typically within just a few days, so there is no need to worry about long waiting times.

When Can I Submit a Complaint?

We take responsibility for product defects that exist at the time of delivery or arise within 24 months after receiving the goods. However, we are not liable for defects caused by improper use or handling of the product. For used items, we do not cover defects corresponding to the level of wear and tear or any pre-existing imperfections at the time of purchase. If a product has an expiration date, we guarantee its usability until that date.

Please note that increased sensitivity or allergic reactions to a purchased product do not qualify as a defect. Additionally, complaints cannot be based on issues related to free gifts or promotional items that were not part of your paid order. Images on our website serve an illustrative purpose and may not always reflect the actual product packaging due to manufacturer updates.

What Are My Rights When Submitting a Complaint?

If you receive a defective product, you are entitled to one of the following resolutions:

✔ Replacement or Repair: You may request an exchange for a new product or have the item repaired.
✔ Partial Refund: If a replacement or repair is not possible or reasonable, you may request a discount on the product price and keep the item.
✔ Full Refund: If the defect is significant, you have the right to withdraw from the contract, return the product, and receive a full refund.

How to Submit a Complaint?

If you wish to file a complaint, please follow these steps:

1️⃣ Complete the Complaint Form – You can find it at Contact Us page.
2️⃣ Send the product back – Ensure that you return the item along with the completed complaint form.
3️⃣ Wait for our response – We will keep you updated via email or SMS regarding the status of your complaint.

Our team may also contact you by phone for further details if necessary.

Processing Time and Additional Information

📌 We will review your complaint without delay, and the processing time, including any compensation for defects, will not exceed 30 days. If the issue is not resolved within this timeframe, you have the right to withdraw from the purchase agreement.

📌 If your package arrives damaged or missing items, we recommend keeping all packaging materials for at least 5 business days as proof of the claim. Providing a photo of the damage can help expedite the complaint process.

🔹 Company Information:
📌 SIA "LAMI ACADEMY"
📍 Vīlandes 12, Rīga, LV-1010, Latvia
📧 [email protected]
🔗 https://lamibeautyshop.com

We appreciate your trust in Lami Beauty Shop and will do our best to ensure a smooth and fair resolution to any issues you may encounter. 💖

This Privacy Policy was last updated on 01.02.2025. We reserve the right to update or modify it as needed.